Code of Conduct
Ecovolt Renewables Ltd
Last updated: August 2026

At Ecovolt Renewables Ltd, we are committed to conducting our business responsibly, professionally and with integrity. We believe that trust, honesty, respect and high standards of workmanship are essential to building long-term relationships with our customers, employees, suppliers and business partners.
This Code of Conduct sets out the standards we expect from everyone representing or working with Ecovolt Renewables.

1. Our Commitment
We aim to provide high-quality renewable energy solutions while treating every customer and stakeholder fairly and respectfully.
Our approach is based on:

  • Honesty and transparency
  • Professionalism and accountability
  • Respect and fairness
  • Quality workmanship
  • Customer care and communication
  • Health and safety
  • Environmental responsibility
  • Protection of confidential information
  • Compliance with applicable laws and regulations

2. Respectful and Professional Behaviour
Everyone working for or representing Ecovolt Renewables is expected to treat others with courtesy, dignity and respect.
We do not tolerate:

  • Bullying, harassment or intimidation
  • Discrimination or unfair treatment
  • Abusive, threatening or offensive behaviour
  • Victimisation or retaliation against anyone raising a genuine concern
  • Behaviour that could damage the reputation or integrity of Ecovolt Renewables

We expect our employees, contractors and representatives to maintain professional standards when dealing with customers, colleagues, suppliers and members of the public.

3. Customers and Customer Service
Our customers are at the heart of our business.
We will aim to:

  • Provide clear and honest information about our products and services
  • Understand the customer's requirements before recommending a solution
  • Avoid misleading or exaggerated claims
  • Explain relevant costs, system capabilities and limitations as clearly as reasonably possible
  • Respect customers' homes, property and privacy
  • Minimise disruption during installation work wherever reasonably possible
  • Communicate professionally and promptly
  • Provide appropriate after-sales support
  • Take customer concerns and complaints seriously and seek to resolve them fairly

We will never knowingly misrepresent the expected performance, financial benefits, savings or environmental benefits of a renewable energy system.
Where system performance, savings or financial returns depend on factors outside our control, these will be communicated appropriately.

4. Quality and Workmanship
We are committed to delivering installations and services to a high professional standard.
Our team and appointed contractors are expected to:

  • Carry out work competently and responsibly
  • Follow relevant technical requirements, manufacturer instructions and applicable standards
  • Use appropriate materials and equipment
  • Maintain suitable records where required
  • Identify and address potential issues promptly
  • Leave customers' properties in a safe and reasonably tidy condition following work
  • Raise concerns where a proposed installation or working practice may create a safety, quality or compliance issue

We recognise that renewable energy systems are long-term investments and that quality installation and customer support are essential to their performance and reliability.

5. Health and Safety
Health and safety is a fundamental responsibility for everyone working with Ecovolt Renewables.
We expect our employees, contractors and other representatives to:

  • Work safely and responsibly
  • Follow applicable health and safety requirements and safe systems of work
  • Use appropriate personal protective equipment where required
  • Take reasonable care of colleagues, customers and members of the public
  • Report hazards, accidents, near misses and unsafe practices
  • Never knowingly undertake work in an unsafe manner

No commercial pressure, deadline or customer requirement should take priority over appropriate health and safety considerations.

6. Environmental Responsibility
As a renewable energy business, we recognise our responsibility to reduce unnecessary environmental impact.
Where reasonably practicable, we seek to:

  • Reduce waste and unnecessary consumption
  • Reuse or recycle materials where appropriate
  • Dispose of waste responsibly
  • Minimise unnecessary travel and environmental impact
  • Encourage responsible use of energy and resources
  • Consider environmental impacts when selecting products, services and suppliers

We also aim to provide customers with practical renewable energy solutions that can help reduce reliance on conventional energy sources and support lower-carbon energy use.

7. Fair and Ethical Business Practices
We conduct our business honestly and fairly.
We do not tolerate bribery, corruption, fraud or other dishonest business practices.
Employees, contractors and representatives must not:

  • Offer or accept improper payments or incentives
  • Misrepresent information to customers, suppliers or other stakeholders
  • Falsify records or documents
  • Engage in fraudulent or deceptive activity
  • Use Ecovolt Renewables' position or information for improper personal benefit

Any potential conflict of interest should be disclosed appropriately so that it can be considered and managed fairly.

8. Suppliers and Contractors
We expect suppliers, subcontractors and other business partners working with Ecovolt Renewables to operate professionally and responsibly.
Where relevant, we expect our business partners to demonstrate appropriate standards relating to:

  • Quality
  • Health and safety
  • Ethical conduct
  • Respect for people
  • Environmental responsibility
  • Compliance with applicable legal and regulatory requirements

We reserve the right to review concerns relating to the conduct or performance of suppliers and contractors and to take appropriate action where necessary.

9. Confidentiality and Data Protection
We respect the privacy of our customers, employees, suppliers and business partners.
Confidential and personal information must be handled responsibly and only used for legitimate business purposes.
Everyone working with Ecovolt Renewables is expected to:

  • Protect confidential business and customer information
  • Keep personal information secure
  • Only access information necessary for their role
  • Avoid sharing confidential information without appropriate authority
  • Follow applicable data protection and privacy requirements

10. Use of Company Resources and Information
Company equipment, systems, information and other resources should be used responsibly and primarily for legitimate business purposes.
Employees and representatives must take reasonable care to prevent:

  • Unauthorised access
  • Loss or theft
  • Misuse of company information
  • Unauthorised disclosure of confidential information
  • Damage to company property or systems

11. Communication and Online Conduct
Anyone representing Ecovolt Renewables is expected to communicate professionally, including when using email, social media, review platforms or other online channels.
We encourage constructive feedback and recognise that customers have the right to raise genuine concerns.
We will not, however, tolerate abusive, threatening, discriminatory or deliberately malicious communications.
Where a customer has a concern, we encourage them to contact us directly so that we have a reasonable opportunity to investigate and resolve the matter.

12. Raising Concerns
We encourage employees, customers, contractors, suppliers and other stakeholders to raise genuine concerns about conduct, safety, quality or business practices.
Concerns should be raised as soon as reasonably practicable so that they can be considered appropriately.
We will treat concerns seriously and, where appropriate, investigate them fairly and proportionately.
We will not tolerate retaliation against anyone who raises a genuine concern in good faith.

13. Responsibility and Accountability
Everyone working for or representing Ecovolt Renewables has a responsibility to understand and follow this Code of Conduct.
Managers and senior team members have an additional responsibility to lead by example and promote a culture of professionalism, respect and accountability.
A failure to comply with this Code may result in appropriate action, depending on the circumstances and seriousness of the matter.

14. Continuous Improvement
We recognise that maintaining high standards requires continuous improvement.
We welcome constructive feedback from our customers, employees, suppliers and other stakeholders. Feedback and complaints help us identify areas where our services, communication and processes can be improved.
We will periodically review this Code of Conduct to ensure that it remains appropriate for our business and the people we work with.

15. Contact Us
If you have a question or concern relating to this Code of Conduct, please contact Ecovolt Renewables Ltd through the contact details provided on our website.

Ecovolt Renewables Ltd
Antrobus House
18 College Street
Petersfield
GU31 4AD

Company number: 14387063
VAT number: 433831209
Website: https://www.ecovolt-renewables.co.uk
Email: info@ecovolt-renewables.co.uk

Ecovolt Renewables Ltd is committed to providing professional, honest and responsible renewable energy services and to treating our customers, colleagues and business partners with respect.